Frequently Asked Questions
If you have any questions that are not covered in this FAQ, please do not hesitate to contact us. We look forward to hearing from you!
1. How long will it take to edit my document?
3. What's the procedure for order/delivery/payment?
4. What file formats do you accept/deliver?
5. Can you give a quote without seeing the document?
6. How will I know what changes you have made to my document?
7. Do your editors work in US or UK English?
8. Can you do a free trial document first?
9. Do you have an editor with experience in the field of [field name]?
Q: How long will it take to edit my document?
A: PGE Language provides a high-quality service with the flexibility to meet your deadlines. Standard editing service generally has the following completion times:
Under 2,000 words: Within 2 business days
2,000–4,000 words: 2 to 4 business days
Above 4,000 words: 4 business days or more depending on the document's length and the amount of work needed
An express service is also available - please state your desired delivery date when you send us your document for a quote. Your privacy is guaranteed.
Q: What's the payment system?
A: Payment can be made by direct Yen transfer to the Japanese bank account shown on your invoice.
Generally, payment is requested within 10 days of delivery of the completed document. However, we do understand that companies, universities etc. have their own accounting systems and payment dates. We are happy to offer the flexibility to meet the timing of your payment system. Please indicate your preferred payment date before you confirm your order.
Q: What's the procedure for order/delivery/payment?
Below is PGE's simple 6-step process:
Step 1: Send us your document stating your desired completion date
Step 2: We send you a fixed no-obligation quote by email
Step 3: You confirm your order for the service by email
Step 4: We edit your document and return it to you by email
Step 5: We answer any questions you may have and carry out any follow-up work you request
Step 6: We issue your invoice by email
Q: What file formats do you accept/deliver?
A: Standard delivery is by MS Word file, as this allows us to show you what changes have been made. We can consider any type of file on request.
Q: Can you give a quote without seeing the document?
A: You can get a general idea of how much your document will cost by looking at the pricing policy displayed on our website.
Because all documents are different in the amount of work required, we need to see your document to give a fixed quote. We are committed to respecting and guarding the privacy of any documents sent to us.
Q: How will I know what changes you have made to my document?
A: For standard MS Word service, we will send you two versions of your checked document:
1. The finished version
2. A separate version showing the changes made
We are of course happy to answer any questions you may have about the changes to your document.
Q: Do your editors work in US or UK English?
A: We can check documents in either US or UK English. Where the client does not request or specify a particular preference, the default option will be US English.
Q: Can you do a free trial document first?
A: For first-time customers in Japan, we offer free proofreading of the first 100 words of your document when you request a quotation.
There's no obligation for you to confirm the order - we offer this service so that customers can understand exactly what they'll get as a final product.
For details, see our free proofreading trial page.
Q: Do you have an editor with experience in the field of [field name]?
A: We have experience in editing documents in a wide range of fields (take a look at some examples of our work), and are confident that we can provide a high-quality service in most areas.
Our policy is to be honest about our experience; if we feel we do not have enough expertise in your specialist area, we will tell you so.
Our ever-expanding experience includes the following areas:
Computing
- Software design
- Instruction Manuals
- Internet Technology
- 3D Animation Graphics
- Website design/HTML
Engineering
- Mechanical Engineering
- Civil Engineering
- Automotive
- Railway research and development
- Concrete science
Technology
- Plastics Technology
- Fiber Optics
- Robotics
- Semiconductors
- Space technology
- Electronics
- Internet connection technology
Business
- Business presentations
- Contracts
- International Marketing
- ISO Quality Control
- Finance & Accounting
- Management/Business administration
- Economics
Other
- Education
- Medical research and development
- Agriculture & forestry
- Travel & tourism